Frequently Asked Questions on stoves

Frequently asked questions about choosing a stove, deliveries and installation. If you can't find the answers that you are looking for on this page, please get in touch. We will be happy to answer any questions you may have.

1. What is the delivery time on stoves?

Our standard delivery time is within 14 working days. In some circumstances this may be longer, but we will contact you to make you aware of this. We will contact you when you have placed your order for a suitable date for you to receive the stove. Please read our delivery information page for further details.

2. What happens if there is a problem with access?

We strongly recommend that you read the delivery information page before placing an order for a stove. The driver is only insured to deliver as close as they are able to. It may be a case that your delivery is curbside, meaning you will need one or two additional persons to move the stove to where you require.

3. What if there is no one at the address when you deliver?

If there is no one at the address when we deliver, we will try to contact you on the number provided. If this is not possible, the goods will be returned to our depot and we will reschedule the delivery. Re-delivery charges will apply.

4. What size stove do I need?

Here is a simple calculation to give you an idea about what size stove you’ll need.

For example, if the dimensions of your living space are: Length = 7 metres, Width = 4 metres and height = 2.5 metres.

7 x 4 x 2.5 = 70 cubic metres, divide by 14 = 5.

So, in the example above, a 5kW is normally enough.

But, there are other factors to consider, such as, the quality of insulation within the property. We strongly recommend you having an initial survey done on your property, as this will help you determine what size stove is best for your property.

5. Can I buy a stove without having a survey?

You would be foolhardy if you do not have a survey. We always recommend that you have an initial site survey done first, before deciding on the size of stove.

An initial site survey will identify the requirements for fitting the appliance and pinpoint any problems. A HETAS approved installer should carry out the survey. From this, the installer will be able to recommend the most suitable appliance. Without this information, you may end up choosing the wrong appliance.

6. What is HETAS?

HETAS approves biomass and solid fuel heating appliances such as wood-burning stoves. Furthermore, they also approve fuels, and services, such as, installation and servicing businesses.

7. Who can install my wood burning stove?

A HETAS approved installer has the skills and knowledge to install your appliance. They have passed all the necessary training and assessments set by HETAS to carry out work. However if you require an installation of a boiler stove, you will need to make sure they are Wet Installation qualified. If you require an installation of a gas stove, you will need to make sure they are Gas Safe qualifed. Installing a stove is not a DIY job. So, it is imperative that a HETAS approved installer fits the appliance. An up to date list of local installers is available on the HETAS website.

8. How much does it cost to install a wood burning stove?

Every property is different. So, it is impossible to guess how much installation will cost, without an intial survey of the property first. It depends on the work required to install the appliance. You must factor in the cost of installation into your budget before considering having a stove. We also suggest that you get 2 to 3 quotes for the installation work. This will allow you to compare prices between companies and choose the quote that best suits you.

9. Can I install a stove if I live in a smoke controlled area?

If you live in a smoke controlled area, you will need an appliance that is DEFRA exempt to burn logs. You can instead burn smokeless fuels or authorised fuels from this list.

10. What is the best fuel to burn?

It depends. A lot of people prefer to burn wood. This is because wood is cleaner than a lot of other fuels. Furthermore, wood is carbon neutral and is better for the environment. It also depends on what fuels you have access to. If you live out in the country, you may have limited access to certain fuels. There may be restrictions in your area about which fuels you can burn. This is often the case with smoke controlled areas.

If burning wood, you should be looking for well-seasoned wood with a low moisture content. This wood will burn for longer. Coal is still preferred by many. But it can be messy and produce a lot of smoke. Heat logs or briquettes are becoming very popular. They burn a good amount of heat, last longer and are a lot cheaper than other fuels.

11. Can I have a stove if I don’t have a chimney?

Yes, you can. There is a false misconception that you need a chimney to have a log burner. Installations are becoming more common in homes without chimneys. This is because stoves are becoming more popular and, also a lot of new builds don’t have chimneys. If you don’t have a chimney, then in most cases the installer will build a twin wall flue system. This will either run on an outside wall, or through the house, depending on what the installer feels is best.

12. How often do I need my chimney swept?

One of the main reasons why chimney fires occur is that people have not had their chimney swept. Your chimney needs sweeping on a regular basis to prevent a build-up of soot in the chimney. If you are burning wood often, the National Association of Chimney Sweeps recommend that you sweep your chimney at least 3 to 4 times a year. But, if you are burning smokeless fuels, oil or gas then once a year is enough.